Faq

Document

Veteran Owned and Operated

Proudly serving our community with dedication and professionalism.

Service Area

  • Chesapeake
  • Norfolk
  • Virginia Beach
  • Portsmouth
  • Suffolk

Your Questions, Answered!

At Scoop’N’poop, we understand you may have questions about our services. Below, you’ll find answers to the most commonly asked questions, designed to give you clarity and confidence. If you don’t find what you’re looking for, feel free to reach out—we’re here to help!
FAQs Section

Frequently Asked Questions

Do I need to be home when you come by to service? +
No. As long as your backyard is accessible and you provide any necessary gate codes, there’s no need for you to be home.
How can I pay? +
You can pay through the website scoopnpooppwrs.com
How will I know when you’re coming by? +
We’ll text you the day before to remind you of your upcoming service and send a text when we’re on our way to ensure we don’t arrive unexpectedly.
Why wouldn’t you service our yard if our dog is outside? +
Out of concern for the safety of both your pets and our team. Your dog might not like having a stranger in their space, and that's okay. We also do not risk the possibility of your dog getting out while entering or exiting, which is why we always double-check the gate before leaving.
When will you be at my home? +
Our hours are from Monday to Friday, 7 AM to 7 PM. Staggered hours on Saturday and Sunday.